Shipping
Shipping and delivery
Where we deliver, what it costs, how long it takes and what happens if something goes wrong on the way.
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Where we deliver
We ship throughout Greece, including the islands. Addresses outside Greece are not served.
In remote or border areas, delivery is made through the local agency or collection point cooperating with the courier; you are informed how to collect the parcel before dispatch.
Zones and cost
The cost is calculated on the delivery zone and the weight or volume of the parcel. There are three zones: mainland Greece, islands, and remote or border areas. The exact amount is shown in the cart and at checkout before payment and includes VAT.
Where a free-shipping threshold applies, it is shown in the cart and calculated automatically on the value of the products after any discount.
There are no hidden charges. The final total you see before completing the order is the amount charged for products and delivery.
Preparation and delivery times
Preparation takes up to two (2) business days from payment confirmation, because products are baked in batches and packed after the order.
Estimated delivery is one to three (1-3) business days for mainland Greece, two to five (2-5) business days for the islands, and one to two (1-2) additional days for remote areas. Weekends and public holidays are not counted.
Times are estimates and depend on the carrier and conditions. If a delay arises, we are notified by the carrier and we inform you by email or telephone.
Carriers and tracking
Parcels are shipped with cooperating courier companies providing a tracking number. The number is sent by email when the parcel is handed to the carrier.
Delivery is made to the address you declared. If no one is available, the carrier leaves a notice and attempts delivery again according to its procedure; if the parcel is not collected within the carrier deadline, it is returned to us.
Cash on delivery
Cash on delivery is available for mainland Greece and most islands, with an additional charge shown at checkout before completion. Payment is made to the carrier or delivery partner, who issues a receipt.
In some remote areas cash on delivery is unavailable; in that case the option does not appear at checkout.
Packaging and condition
Products are packed in food-grade material, protected against crushing and moisture. Glass or fragile items are wrapped separately and the box is marked as fragile.
Please check the parcel on receipt. If the outer packaging is visibly damaged, you may note it with the carrier and tell us at hello@wellen.gr with photographs so that we can replace the product at no charge.
Failed delivery and return
If a parcel is returned to us because it was not collected, we contact you about reshipping, which involves a new delivery charge. If you do not want the parcel reshipped, the withdrawal terms in the returns policy apply.
An incorrect or incomplete address provided by the customer may cause delay or return; in that case additional costs are borne by the customer, unless the correction is due to our own error.
Risk and damage in transit
The risk of accidental loss or damage passes to you when you, or a third party other than the carrier designated by you, take physical possession of the products. If you instruct a carrier of your own choice, risk passes when the goods are handed to that carrier.
If a product arrives damaged or deteriorated, it is replaced or the price is refunded, and you are not required to deal with the carrier yourself. Report the issue to hello@wellen.gr.
Delivery restrictions
We do not deliver to post office boxes. Delivery to automated parcel lockers is available where supported by the cooperating carrier and selected by you, with collection at your own responsibility.
In summer and during periods of high temperature, shipments are preferably scheduled early in the week to reduce time spent in transit conditions.